Exotel, a prominent customer conversation platform, proudly announces its brand relaunch, showcasing a fresh logo and a captivating new tagline. This strategic initiative underscores the company’s unwavering commitment to providing comprehensive solutions for establishing connected customer conversations among its clients in the UAE.
On a daily basis, the company facilitates over 70 million connected customer conversations for more than 7,000 businesses worldwide. While the company had previously operated in the UAE through its entity Ameyo, offering cloud contact center capabilities to renowned clients such as DAMAC, IKEA, and Al Ansari Exchange, the company has recently expanded its range of enterprise customer engagement tools across SMS, voice, WhatsApp APIs, omnichannel contact centers, and Conversational AI in an effort to strengthen its presence in the MENA region. Collaborating with local partners DU and Etisalat, the company has established local infrastructure to deliver integrated communication solutions, enhanced security features, and an intelligence layer for monitoring customer sentiment.
The Company has a dedicated local team and aims to invest in customer success, as well as local delivery and support. The company is extending its services to digital-native companies and expanding its Emirati client base, particularly focusing on sectors such as e-commerce, proptech, and logistics tech.
Moreover, the company has recently introduced significant enhancements to its customer conversation platform. The launch of ExoMind, a chatbot builder powered by GPT-4, and Ameyo XTRM, an industry-first, cloud-based omnichannel contact center, have bolstered Exotel’s capabilities. Ameyo XTRM can handle high volumes of voice communications, accommodating up to 20,000 agents and supervisors per enterprise simultaneously.
With the integration of Exotel, Ameyo, and Cogno AI, the company has evolved from a cloud telephony operator to a connected customer conversation platform. Engineered to deliver a seamless customer experience akin to interacting with a friend, Exotel empowers businesses with unprecedented scalability, speed, and ubiquity. The new Exotel unifies an omnichannel contact center, a Communication API suite, and Conversational AI within a single, powerful platform.
Exotel, the leading customer conversation platform, has recently made headlines with its brand relaunch, marking an exciting new chapter for the company. With a fresh logo and an engaging tagline, Exotel is reaffirming its commitment to delivering comprehensive solutions for connected customer conversations in the UAE.
The platform has experienced tremendous growth, facilitating over 70 million customer conversations daily for more than 7,000 businesses worldwide. Previously operating in the UAE under the Ameyo entity, Exotel provided cloud contact center capabilities to esteemed clients including DAMAC, IKEA, and Al Ansari Exchange. Expanding its footprint in the MENA region, Exotel has introduced a range of enterprise customer engagement tools, such as SMS, voice, WhatsApp APIs, omnichannel contact centers, and Conversational AI. Collaborating with local partners DU and Etisalat, Exotel has established robust infrastructure, offering integrated communication solutions, advanced security features, and a comprehensive intelligence layer for monitoring customer sentiment.
In line with its growth strategy, Exotel has invested in building a dedicated local team to provide exceptional customer success and support. The company is keen on catering to digital-native companies and expanding its Emirati client base, with a particular focus on sectors such as e-commerce, proptech, and logistics tech. By aligning its services with the evolving needs of businesses, Exotel aims to drive innovation and elevate customer engagement experiences in the UAE market.
The brand relaunch signifies Exotel’s dedication to innovation and its mission to revolutionize customer conversations. By leveraging advanced technologies and embracing a customer-centric approach, Exotel strives to empower businesses across various industries to foster meaningful, personalized interactions with their customers. The company’s expansion in the UAE market and its comprehensive suite of solutions position Exotel as a trusted partner for organizations seeking to elevate their customer engagement strategies in the digital era.
