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Exotel has introduced its sophisticated customer engagement platform for enterprises in the United Arab Emirates (UAE).

by CEO Editorial Team

February 16, 2023 24

Exotel, one of India’s leading cloud communication platforms, has announced the launch of its advanced enterprise customer engagement platform in the United Arab Emirates (UAE). The company will begin onboarding UAE customers from this month. The organisation aims to provide businesses with advanced communication tools to improve customer engagement. The move is part of Exotel’s efforts to strengthen its presence in the Middle East and North Africa region.

Exotel’s platform offers a suite of communication tools, including voice, SMS, email, and chat, to help businesses engage with their customers effectively. The platform is designed to enable enterprises to provide personalized customer experiences, boost customer loyalty, and drive business growth.

With the launch of its platform in the UAE, Exotel aims to help businesses in the region enhance their customer engagement efforts. The company has been working with several UAE-based businesses over the past few months to understand their communication needs and tailor its platform to meet those requirements.

“We are excited to launch our enterprise customer engagement platform in the UAE. The region presents tremendous growth opportunities for businesses, and we believe our platform can help enterprises in the region drive customer loyalty and business growth,” said Shivakumar Ganesan, Co-Founder & CEO of Exotel.

On scaling their operations in UAE, Shivakumar Ganesan further said, “This is a significant milestone for our company and it allows us to expand our reach and offer our innovative communication solutions to a wider audience in the UAE. Businesses will now have access to a comprehensive suite of innovative communication solutions that will help them improve customer service, streamline operations, and reduce costs.” He further added: “UAE is a strategic market for Exotel, as the country has a rapidly growing economy and a large number of businesses. With a local infrastructure setup in place, we will be able to offer our platform to a wider range of businesses, ranging from SMEs to large Enterprises.”

The platform’s features include personalized messaging, real-time data analytics, and integrations with popular customer relationship management (CRM) and marketing automation tools. The platform is also designed to be scalable, ensuring that it can grow with a business’s needs.

“We have designed our platform to be flexible and customizable, so businesses can tailor it to meet their specific needs. Our platform is already trusted by some of India’s leading brands, and we look forward to bringing our expertise to UAE businesses,” added Ganesan.

Exotel’s launch in the UAE comes at a time when businesses are increasingly turning to cloud communication platforms to manage their customer engagement efforts. The UAE has a vibrant business ecosystem, with a thriving startup community and established enterprises across multiple sectors. Exotel’s platform can help businesses of all sizes in the region to stay connected with their customers, drive engagement, and achieve their growth objectives.

Exotel’s launch of its advanced enterprise customer engagement platform in the UAE is a significant development for businesses in the region. With its suite of communication tools and features designed to enhance customer engagement, Exotel’s platform has the potential to transform the way UAE businesses interact with their customers.